Job Details

Benefits:

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Paid time off

Profit sharing

Training & development

Wellness resources

About Us

At Coastal Cosmetic & Family Dentistry, we are committed to delivering exceptional dental care in a patient-centered, welcoming environment. Our team combines technology, compassion, and professionalism to provide an outstanding patient experience. We are seeking a reliable, organized Scheduling Coordinator to help keep our practice running smoothly and efficiently.

Position Summary

The Scheduling Coordinator plays a key role in managing the daily flow of the practice. This position focuses on scheduling patient appointments, confirming schedules, minimizing cancellations, and ensuring our doctors and hygiene team maintain productive calendars. The ideal candidate is organized, friendly, and professional — someone who enjoys helping patients while maintaining order and efficiency in a busy office.

Key Responsibilities

Schedule and coordinate patient appointments for doctors and hygiene

Confirm appointments and communicate expectations clearly

Protect the schedule by minimizing cancellations and downtime

Fill openings quickly using recall, reactivation, and short-call lists

Monitor daily adjustments and collaborate with the team to maintain flow

Provide excellent patient service by phone and in person

Support the front office with communication, documentation, and coordination

Important KPIs / Success Measures

Daily/Monthly Productivity Goals Met (doctor & hygiene)

High Confirmation Rates for next-day and same-day schedules

Low Cancellation/No-Show Rate through proactive communication

Strong Hygiene Reappointment Rate

Efficient Filling of Same-Day Openings

Recall & Reactivation Conversions (overdue → scheduled)

Accuracy in Appointment Types & Timing

Positive Patient Feedback & Communication Ratings

Qualifications

Dental or medical office experience preferred

Excellent communication and organizational skills

Ability to multitask in a fast-paced setting

Professional, kind, and team-oriented demeanor

Strong attention to detail

Comfort with scheduling systems and practice software

Why Join Our Team?

Supportive team and positive practice culture

Modern, patient-focused environment

Competitive pay and benefits

Opportunities for personal and professional growth

Rewarding work supporting patient health

How to Apply

To apply, please send your resume and a cover letter to info@pensacoladentistry.com For more information, call our office at 850-479-3355

Join Coastal Cosmetic & Family Dentistry and help shape exceptional patient experiences every day!