Job Details

1321 FL5303 N Davis HwyPensacola, FL 32503, USAUnder limited supervision, this position is responsible for focusing on supporting Hub fulfillment operations and maintaining functionality in the absence of the Hub Manager. This position emphasizes a customer‑centered approach, with a mission to enhance the boating experience by delivering high‑quality service and product expertise. West Marine values customer satisfaction, teamwork, and a safe, inclusive workplace, committed to being a Drug‑Free and Equal Opportunity Employer.ResponsibilitiesCollaborate with the Hub Manager to prioritize, process, and fulfill customer orders efficientlyCommunicate with customers and managers to ensure an excellent shopping experienceLoad vehicle to support routing sequence; use routing apps to deliver and pick up productProvide quality delivery practices (i.e., timeliness, package quality, safe handling) to customersUtilize company‑provided technology to document all deliveriesDrive responsibly to properly represent the company and our brandCarry out any transfers from stores and hubs within their routeInteract with customers during deliveries and inform them of upcoming events and promotionsMaintain vehicles to be clean (internally and externally), organized, fueled, and properly storedEnsure general maintenance/upkeep to keep vehicles operating properly and safelyCommunicate vehicle operating concerns, damage or malfunctions immediately to the Hub Manager as they ariseFulfillment OperationsAccurately execute order picking, packing, and shipping to meet service level agreements (SLAs) for all omni‑channel ordersUse efficient methods for product selection and transfer to shipping areas to optimize timeHandle customer returns according to SLAs and company policiesKeep the shipping station neat, clean, and well‑organized alwaysReplenish packing and shipping supplies daily to ensure smooth operationIdentify and escalate any bottlenecks or challenges in the fulfillment process to the Hub ManagerOther DutiesAssist customers with in‑store purchases, product selection, and provide knowledgeable recommendationsSupport restocking efforts and product placement within the storePerform additional tasks as assigned to support Hub and/or store operationsRequired Skills / AbilitiesExceptional verbal and written communication skills for clear, professional interactionsStrong interpersonal skills, delivering excellent customer service and product knowledge to foster positive customer experiencesHigh attention to detail and strong organizational abilities to manage tasks efficientlyProven ability to prioritize and meet deadlines, even in high‑demand situationsSolid analytical skills to identify issues and find effective solutionsAbility to perform well in a dynamic, sometimes high‑stress setting, maintaining composure and efficiencyAbility to obtain and maintain Hazardous Materials CertificationAbility to obtain and maintain Forklift Operator CertificationEducation and ExperienceHigh school diploma or equivalent required.Physical RequirementsContinuous standing and walking throughout the retail spaceContinuous operation of a motor vehicleAbility to wear and communicate through a headset continuouslyFrequent climbing, bending, stooping, and twistingOccasionally operate equipment, including forkliftsMust be able to lift up to 50 pounds to shoulder height unassisted frequentlyOther RequirementsMust be at least 21 years oldMust maintain a valid driver's license and satisfactory driving recordWilling to submit to a criminal background check, a pre‑employment drug screen and DMV checks per the West Marine Driver Fleet Safety ProgramWilling to work a varied shift based upon business needs, including unscheduled overtimeWest Marine offers a wide range of benefits, which include medical/dental/vision, various voluntary benefits, 401k, and paid time off. To view eligibility and additional information on these benefits, along with starting pay ranges for select states, please visit our benefits page at www.embbenefits.com/wm-home/ .Join us at West Marine and help us provide the best boating experience for our customers!Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr