Job Details

We are looking for the next Operations & Programs Director for an organization in Florida. In this role, you will be responsible for the day-to-day administrative operations and execution of programs and events. This role serves as a central coordinating function, ensuring internal processes, programs, and member-facing activities are delivered efficiently, consistently, and on schedule. This is a hands-on, execution-focused position.

The Operations & Programs Director is "right-hand" to the CEO and internal staff to provide organizational stability, operational follow-through, and high-quality program delivery. Success in this role is measured by organization, reliability, attention to detail, and the ability to manage multiple priorities effectively. This position has a growth path to Vice President for successful placement and performance.

Status: this is a permanent position open to candidates authorized to work in the US and living within commutable distance to Pensacola, FL.

Location: 5 days in-office in Pensacola, half days on Fridays. Relocation assistance is not available.

What You'll Do

Operations, Administration & Coordination

• Manage daily office operations, workflows, calendars, and internal documentation.
• Serve as the primary coordination point for vendors, venues, contractors, and service providers.
• Support invoicing, billing, deposits, and financial tracking in coordination with administrative staff and external accounting partners.
• Maintain accurate records and ensure timely completion of required filings, licenses, and compliance documentation.
• Administer and maintain the organization's CRM system to support data accuracy and operational reporting.

Program & Event Execution

• Execute assigned programs and events, including leadership development programs, committees, forums, advocacy initiatives, and signature events.
• Manage program and event calendars, timelines, and logistics from planning through execution.
• Coordinate venues, speakers, catering, sponsorship fulfillment, materials, volunteers, and on-site logistics.
• Prepare materials and support for board, committee, and leadership meetings.
• Track program budgets and ensure execution within approved financial parameters.
• Complete post-event wrap-up including attendance tracking, documentation, and follow-up reporting.
• Coordinate with communications and marketing staff to support event promotion and program awareness.

General Support

• Represent the organization professionally at events, meetings, and community activities when assigned.
• Deliver a high level of customer service to members, sponsors, volunteers, and partners.
• Support onboarding logistics and serve as a continuity point during staff transitions.

The Quals You'll Need

• 10+ years' experience in operations, administration, programs, events, or nonprofit/civic environments preferred.
• Demonstrated experience coordinating programs, events, or projects from start to finish.
• High attention to detail and follow-through.
• Comfort working with CRM systems, databases, and standard office software.
• Professional, reliable, and service-oriented approach with the ability to work independently and collaboratively.
• Bachelor's degree or equivalent combination of education and professional experience.