Job Details

Senior Clerk - 64067995

This is a responsible clerical position in Clinical Nursing Program under the direct supervision of a Public Health Services Manager E-SES. This position is responsible for the initiation and follow-up of referrals and procedures as ordered by the Clinic providers, which may require some independent judgment. Performing routine duties to include typing, filing, scanning, computer work and other office duties. Maintaining confidentiality regarding all client information.

Referral and Follow-up Services:

• Completes Provider referrals per established protocols.
• Perform Quality Review using established protocols.
• Compile and verify information, file, and retrieve materials, review typed material for accuracy, completeness, and for compliance with established standards and policies.
• Prepare and submit required reports by due dates.
• Accurately manage messages to and from doctor's offices, hospital personnel and other agencies regarding the Integrated Clinic.
• Input and update client demographic information in Health Management System (HMS).
• Process and refer eligible clients to Florida Breast and Cervical Cancer Program (FBCCP).
• Document and follow-up in Progress notes.
• Utilize Availity website for client's eligibility.
• Contact clients for reminders and follow-up. Request medical records as requested.

Clerical Support Services:

• Performs clerical work as required for the Clinical Nursing Program.
• Operates and/or utilizes a wide variety of standard business and office machines and equipment including computers and computer programs such as Excel, Word, and Outlook.
• Operates telecommunications terminals Facsimile (Fax), calculators, copiers, etc.
• Provides back-up to the office receptionist, answer telephone and relay messages in a timely manner.
• Assist with check-in at Family Health Clinic check-in desk which includes Immunizations, obtain Vitals if needed, and completes Clinic weekly reports.
• Types memos, letters and correspondence using the computer terminal.
• Have knowledge of Florida Shots System (FL Shots), and HMS.
• This position will be crossed trained to perform state purchasing through My Florida Market Place (MFMP) and complete eligibility for the Improved Pregnancy Outcome Program (IPOP) as assigned.
• Proofread materials for correct spelling, punctuation and grammar usage and order supplies and forms as needed.
• Daily Employee Activity Report (EAR) entry and certification.
• In Service/Staff Development: Participate in In-service and staff development programs related to job performance.
• Other Related Duties: Will perform other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of the Health Management System (HMS), Knowledge of the Florida Shots System.
• Skilled in the use of the computer terminal to prepare letters, memos, and correspondence.
• Microsoft Office Excel, Word, and Outlook.
• Multi-line phone.

Qualifications:

• Minimum: 1-3 years work experience, experience using a Multi-line phone, experience working in a medical office and processing referrals, and 2 years' experience working with computers and computer programs such as Excel, Word, and Outlook (Microsoft Word and Excel competency test).

The Benefits of Working for the State of Florida:

• Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions; Flexible Spending Accounts; Tuition waivers; And more!

Location: 1295 West Fairfield Drive; Pensacola, FL 32501