Job Details

Community Health Systems - - Responsibilities: Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction; Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately; Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions; Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience; Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction