Job Details

Position Title: SERVICE DISPATCHER - PENSACOLA, FL

Quantum North America is a leading design-build firm specializing in Mechanical, Electrical, Plumbing, Installation, and Energy Engineering solutions. Since 2003, we've delivered reliable, cost-effective services across diverse markets nationwide. Headquartered in Dallas/Fort Worth, our team of 125+ professionals-including engineers, project managers, certified technicians, and skilled tradespeople-drives our consistent growth and reputation for excellence. With over 125 projects completed annually and operations in 30 states, we offer a collaborative, accountable work environment where innovation and client satisfaction are at the core of everything we do.

As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at Quantum North America and throughout the Compass world.

Job Summary

The Mechanical / Plumbing Service Dispatcher is responsible for coordinating daily service operations for mechanical and plumbing service technicians. This role acts as the central point of communication between customers, technicians, supervisors, and management to ensure service calls are scheduled, dispatched, tracked, and closed out efficiently. The dispatcher plays a critical role in maximizing productivity, maintaining customer satisfaction, and supporting field operations.

Position Responsibilities:

• Schedule and dispatch mechanical and plumbing service technicians for daily service calls
• Monitor technician locations, job progress, and schedule changes throughout the day
• Receive and process incoming service requests, calls, and emails
• Prioritize emergency and after-hours service calls as needed
• Coordinate manpower, parts availability, and job readiness
• Communicate job details, scope, and customer expectations to technicians
• Update work orders, job notes, and service statuses in the service management system
• Maintain clear communication with service supervisors, project managers, and field staff
• Assist with customer follow-ups, schedule confirmations, and service updates
• Support work order close-out and documentation accuracy
• Track technician productivity and report scheduling issues or conflicts

Preferred Expectations:

• 5+ years of dispatching experience in mechanical, plumbing, HVAC, or construction services preferred
• Strong understanding of service operations and field workflows
• Ability to manage multiple technicians and service calls simultaneously
• Strong customer service and communication skills
• Proficiency with computers, dispatching software, and Microsoft Office
• Ability to work in a fast-paced, high-volume environment
• Valid drivers license preferred

Apply to Quantum North America today!

Quantum North America is a member of Compass Group USA.

Click here to Learn More about the Compass Story

Associates at Quantum North America are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Applications are accepted on an ongoing basis
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.



Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Quantum North America maintains a drug-free workplace.