Job Details

Advantech is seeking a IT Systems Analyst / Instructional Design Analyst that supports the administration, analysis, and optimization of IT systems with a strong emphasis on education and training platforms. This position is responsible for end-user support, instructional content development, system analysis, and reporting to ensure effective delivery of training and IT services in a secure, mission-focused environment. Key Responsibilities Administer, manage, and maintain IT systems, with preference for education and training systems Deliver end-user training and provide ongoing customer and technical support Support and utilize distance learning technologies, including virtual and streaming platforms Conduct fit/gap analyses and support system assessments and enhancements Troubleshoot system and user issues and provide timely resolution Generate and interpret reports, dashboards, and learning metrics using tools such as Excel and Power BI Develop and maintain instructional materials and training content Collaborate with stakeholders to translate technical requirements into user-friendly solutions Required Skills & Abilities Strong problem-solving, analytical, and troubleshooting skills Ability to clearly communicate technical information to non-technical users Proven ability to work proactively with end users and address challenges effectively Ability to quickly learn and follow technical documentation and user guides Strong written and verbal communication skills Technical Knowledge Microsoft 365 applications (Outlook, Teams, Excel, Word, PowerPoint) Familiarity with SharePoint, Lists, and Power Platform (preferred) Knowledge of data analytics and reporting tools (Excel, Power BI) Awareness of eLearning authoring tools (Adobe Captivate, Articulate Storyline, MELD, etc.) Familiarity with SCORM, xAPI, and AICC standards Understanding of data formats such as XML, JSON, and CSV Awareness of cloud-based training systems hosted in AWS and/or Azure Education High School Diploma or GED required Bachelor's degree preferred Clearance Ability to obtain a security clearance Active Secret clearance required