Job Details

Requisition No: 869126

Agency: Department of Health

Working Title: PROGRAM ADMINISTRATOR - SES - 64083204

Pay Plan: SES

Position Number: 64083204

Salary: $67,375.62- $109,561.72

Posting Closing Date: 02/09/2026

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DEPARTMENT OF HEALTH

DIVISION OF DISABILITY DETERMINATIONS

INTERNAL AGENCY OPPORTUNITY

This is an in-office position only.

TITLE: PROGRAM ADMINISTRATOR - SES

POSITION LOCATION: PENSACOLA/ESCAMBIA COUNTY

POSITION #: 64083204

SALARY: $67,375.62 - $109,561.72

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Your Specific Responsibilities:

This is an in-office position only.

Responsible for the supervision of staff Including appraisals, planning and directing their work, approving leave, having the authority for hiring, and taking disciplinary action or effectively recommending such actions.

Role of the Position:

The role of this position is to manage, direct and supervise the professional operation sections of an area office within the Division of Disability Determinations (DDD). The position is responsible for the planning, coordinating, implementing, evaluating and monitoring activities necessary to direct effectively these professional operational sections to ensure that the policies, procedures and goals established by the Director and the Social Security Administration are adhered to and met by area office operations.

Specific Duties and Responsibilities:

Supervises direct reports including motivating, training, providing guidance, and direction. Develops expectations and meets with staff regularly to discuss performance, complete performance reviews, and discipline action, if needed. Maintains vacation and work schedules to ensure proper coverage and completes timesheets. Ensures all staff complete required training and are offered additional training.

Independently plans, coordinates, directs and manages all activities of the respective sections in the area office who are responsible for the developing and adjudicating of Social Security disability claims at the initial, reconsideration and continuing disability review levels. Ensures that operational objectives are met in terms of the quantity, quality and timeliness of the work performed.

Reviews and analyzes case management data for the purpose of evaluating each section by established criteria regarding performance requirements and program goals and expectations. Communicates on a regular basis with the Program Administrator in staff meetings. Uses information in the management reports to recognize superior performance and ensures that exceptional performance and/or contributions by employees are recognized and documented via personal memorandum or other forms of acknowledgement. Assesses performance and takes appropriate corrective action as necessary.

Takes the lead in promoting an environment which motivates employees to improve the quality and quantity of their work through an ongoing team building approach and emphasis on employee morale. Encourages input and participation from employees in improving work processes, and then takes immediate steps to implement changes in work processes which have the potential for improvements. Ensures that exceptional performance and/or contributions by employees are recognized and documented via personal memorandum or other forms of acknowledgement.

Maintains a cumulative record of the performance data of each section for the purpose of conducting probationary, quarterly, annual or special performance evaluations.

Stays abreast of federal laws, state rules, and departmental policies relative to a wide range of personnel matters which include recruitment, selection, performance planning and review, discipline, leave under the Family and Medical Leave Act of 1993, and accommodations under the Americans with Disabilities Act (ADA), equal opportunity and the Fair Labor Standards Act and ensures adherence to these. Provides appropriate direction and guidance in the timely resolution of specific personnel issues.

Reviews and evaluates the overall performance of the examiner units, including adherence to statutes, policies, regulations and standards governing the SSA disability programs to ensure the level of quality and productivity expected by SSA. Designs, implements, monitors and reviews the area office's internal supervisory review system for quality assurance. Investigates individual case deficiencies identified by Quality Assurance and/or the SSA Regional Office Disability Quality Branch and initiates appropriate corrective action necessary to ensure area office consistency in the application of Social Security law, rules and regulations, including Process Unification.

Monitors closely the expenditure of funds used to purchase medical evidence.

Plans the workloads, staffing, workflow, deadlines and work objectives for the operational sections. Coordinates production activities with clerical support, word processing, coding, fiscal, professional relations, and the medical consultant staff.

Directs and monitors the examiner units development and training activities conducted in the area office relative to SSA disability law, regulations, policy and guidelines, medical ad vocational development and evaluation principles; interviewing techniques; and workload and personnel management principles. Assures that the examiner sections are provided pre-service and in-service training.

Reviews publications of Social Security and State agencies pertaining to the program to keep abreast of new developments and changes in policy and procedures in processing disability claims. Disseminates medical, vocational and technical instructions to the examiner units to ensure the implementation of any necessary changes.

Serves as the alternate local information security and privacy coordinator. Develops, prepares, implements and monitors the Area Office Security and Privacy Action Plan based on federal, state, and division policies and procedures for ensuring the integrity of a sophisticated electronic communications system, the physical security, and the confidentiality of claimant as well as employee data.

Ensures Area Office staff are trained and in compliance with the Security and Privacy Action Plan, the BCP/COOP plan, and federal and state incident reporting. Also ensures compliance with federal quality assurance sampling procedures.

Examples of Independent Decisions and Their Effect:

Example:

Reviews case deficiencies identified by QA and/or DQB to ensure that development and adjudicative processes of the operational sections are appropriate, adhere to the rules of Process Unification, and are compliant with Social Security law and regulations.

Effect on agency, public, etc.

Actions taken as a result of this review establish procedures which affect decisions in subsequent case management that result in the payment or nonpayment of disability benefits to a claimant. Adherence to the rules of Process Unification results in consistency of the decision making process among all disability adjudicators' processing Social Security disability claims.

Example:

Reviews and analyzes case management data for the purpose of evaluating the operational sections' and the Master Adjudicators' success in adhering to establish criteria regarding performance requirements and program goals and expectations, and for the purpose of improving performance.

Effect on agency, public, etc.

Corrective actions taken as a result of review and analysis of performance have a direct impact on the quality, quantity and timeliness of the work performed by the program and the decisions affecting payment or nonpayment of benefits to the claimants.

Example:

Monitors closely management reports on the expenditure of funds used to purchase medical evidence.

Effect on agency, public, etc.

Actions taken on this review have the potential to result in an improved selective process in the expenditures or savings of monies budgeted for the purchase of medical evidence.

Example:

Directs and monitors the Program Administrator and examiner units' development and training activities conducted in the area office relative to SSA disability law, regulations, policy, and guidelines.

Effect on agency, public, etc.

Actions taken to ensure appropriate Program Administrator and examiner development and training affect decisions in subsequent case management that result in the payment of nonpayment of disability benefits to a claimant. Adherence to the rules of Process Unification results in consistency of the decision making process among all disability adjudicators' processing Social Security disability claims.

Responsible for the supervision of staff including appraisals, planning and directing their work, approving leave, and having the authority for hiring and taking disciplinary action or effectively recommending such actions.

Required Knowledge, Skills, and Abilities:

Knowledge of the procedures and requirements for reviewing and analyzing Social Security determinations for compliance with applicable rules, regulations, policies and procedures.

Knowledge of the procedures and requirements for processing Social Security determinations.

Ability to apply Social Security rules, regulations, policies, and procedures.

Ability to manage a disability program section.

Qualifications:

Minimum:

Current Florida Department of Health Employee

Preferred:

At least four years' experience working the following types and levels of SSA disability claims - Adult, Child, Initial, Reconsideration, Continuing Disability Review and Prehearing claims.

Supervisory experience in a Florida Department of Health office or a minimum of three years' experience managing a team in another agency or outside company.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Pensacola

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions
  (For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;

And more!
For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and participation in direct deposit.

Your conditional job offer and access to Social Security Administration's (SSA's) systems, data, information, and/or premises are contingent upon you passing the SSA suitability process.

*Note: This covers the preliminary screening (pre-screen) and the final background adjudication stage of the suitability process.

Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-###-####). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-###-####). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

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