Job Details

Salary : $51,334.40 - $75,691.20 Annually
Location : Pensacola, FL
Job Type: Full-Time
Job Number: 00705
Division: Administration Division
Opening Date: 01/06/2026
Closing Date: 1/20/2026 11:59 PM Central

General Description
We invite and encourage all of our prospective applicants to view the YouTube video listed below prior to submitting an application. This video gives a general idea of what an employee hired into this position can expect his/her day-to-day tasks to be. This video is not intended to discourage our prospective applicants from applying, but to give a quick insight as to what this position entails, keeping in mind that this is a roughly 4 minute video of a 12 hour shift of a communications center similar to the one at the Escambia County Sheriff's Office.
This class receives, records, and routes emergency communications; dispatches appropriate personnel.

During the training phase, the employee participates and engages in in-house training and work activities specifically designed and chosen to train and indoctrinate the individual to work an emergency communications dispatch center. Work is performed under the guidance of an experienced dispatcher.
Examples of Duties

Dispatches appropriate units to specific calls utilizing a radio console; tracks calls and notifies appropriate individual(s) of situations requiring their attention.

Receives telephone calls reporting situations, incidences of an emergency nature, or life-threatening nature and directs emergency services, questions caller and solicits information, and receives and routes emergency and non-emergency telephone calls.

Maintains and retrieves information from radio logs, files, and computer programs; disseminates information to appropriate individuals.

Enters information into a computer-aided dispatch system (CAD).

Receives requests from field units for additional information; locates and relays information to field units.

Monitors emergency warning systems and notifies other agencies of situations requiring their attention.

Performs other duties of a similar nature or level.
Typical Qualifications

High School Diploma or equivalent (G.E.D.) AND at least one (1) year of experience answering phones, performing word processing, and data entry; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Minimum score of 800 on Criticall computer skills assessment (will be conducted at the ECSO prior to an interview

License and Certification Requirements:
FCIC/NCIC Certification within six (6) months of employment
Florida Dept of Health 911 Telecommunicator (within one (1) year of hire date)

Knowledge of (position requirements at entry):
Customer service principles.
Geographic layout of the City and County.
Two-way multi-frequency transceiver terminology, procedures, and techniques.
Emergency communications facility operations, procedures, and standard policies.
Computer-aided dispatch (CAD) system.

Skills in (position requirements at entry):
Providing customer service.
Remaining calm in stressful situations.
Operating multi-line phone systems.
Using a computer and related software applications.
Keyboarding.
Reading maps.
Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
Supplemental Information

Material and Equipment Used:
Modern office equipment.

Positions in this class typically require:
Reaching, standing, walking, fingering, grasping, talking, hearing, seeing and repetitive motions.

Sedentary Work:
Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

NOTE:
The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.
Health Coverage with HRA:
PPO - 2 plans*
HDHP-High Deductible Health Plan-1
Cost per month:

Plan 1-PPO Plan 2-PPO Plan 3-HDHP
Employee $133.46 $40.00 $12.66
Emply & Spouse $553.30 $233.32 $185.80
Emply & Child(ren) $540.06 $240.00 $175.08
Family $786.34 $293.34 $227.20
*Flexible Spending Plan with pre-tax medical, dental, vision, and dependent care costs

3rd Plan Option is a High Deductible Health Plan:
$1600 Deductible needs to be met, then 20% is owed for any services
HSA with HDHP
County Employee Wellness Clinic

Employee Assistance Program - no cost to employee or family members

Dental coverage-Free for Employee Only Coverage

Vision coverage available

Long-Term Disability Policy available

Florida Retirement System Pension Plan - 3% cost to employee; 8 years vested

Florida Retirement System Investment Plan - 3% cost to employee; 1 year vested

$50,000 Life Insurance Policy - no cost to employee; additional life insurance coverage available

Deferred Compensation Plan with Nationwide

8 hours vacation leave per month (increases over time)

10 hours sick leave per month

13 Paid Holidays

Educational Incentive Pay - 2% for each 5 years of continuous service

Direct Deposit

Sick Leave Pool

College Tuition Reimbursement Program (A-100%, B-90%, C-80%)

Uniforms and Equipment furnished

No state income tax in Florida

Take Home Vehicle (based upon assignment)
01

Please check the block that best describes your education and experience for this position. NOTE: Relevant education must be listed in the "Education" section of your application. NOTE: Relevant experience must be listed in the "Work Experience" section of your application. Your application will be rated ineligible if your relevant education and experience are not listed in the correct sections as listed above.

• Associates degree or higher
• High School Graduate or Equivalent (G.E.D.) AND at least one (1) year of experience answering phones, performing word processing and data entry.
• None of the above

02

Do you have any previous or current 911 Emergency experience? If so, please detail that experience below. Please include place of employment, years of service, average number of calls received per shift and number of employees per shift. NOTE: Relevant experience must be documented in the "Work Experience" section of your application, in order to be considered. If you do not have any previous 911/Emergency dispatching experience, please select No from the options below.

• Yes
• No

03

I understand this position requires obtaining a minimum score of 800 on a CritiCall computer skills assessment.

• Yes
• No

04

In reference to the above question, I understand that the CritiCall computer skills assessment will be given at the Escambia County Sheriff's Office prior to being invited for an interview. I understand that this may result in a two-part interview to be conducted on different days.

• Yes
• No

05

I understand that this position will ultimately require working rotating 12-hour shifts, 7am-7pm and 7pm-7am, as assigned. Are you willing and able to work this schedule? NOTE: During training you will be required to work both day and night shift on a rotating month to month basis. Once training is completed and you are assigned to a shift, the hours will not rotate.

• Yes
• No

06

This position requires working every other weekend, rotating days and nights as assigned. Are you willing and able to work every other weekend, rotating days and nights as assigned?

• Yes
• No

07

Do you claim Veteran's Preference?

• Yes
• No

08

If you are claiming Veteran's Preference, which of the below qualifies you for Veteran's Preference?

• Disabled Veteran that has served on active duty in any branch of the Armed Forces and who presently has an existing service-connected disability which is compensable under public laws administered by the DVA or are receiving compensation, disability retirement benefits, or pension by reason of public laws administered by the DVA and the Dept. of Defense
• The spouse of a Veteran who has a total and permanent service-connected disability and who, because of this disability, cannot qualify for employment
• The spouse of a Veteran who is missing in action, captured in the line of duty by hostile force, or detained or interned in the line of duty by a foreign government or power
• A Veteran of any war who has served at least one (1) day during a war time period. Must have Honorable Discharge. Active Duty for Training shall not be allowed for eligibility.
• A Veteran who has been awarded a campaign or expeditionary medal
• The unremarried widow(er) of a Veteran who died of a service-connected disability
• The mother, father, legal guardian, or unremarried widow(er) if a service member who died as a result of military service under combat-related conditions as verified by the U.S. Dept. of Defense
• A Veteran who has served in the active military, naval, or air service and who was discharged or released therefrom under Honorable conditions only or who later received an upgraded discharge under Honorable conditions. Active Duty for Training shall not be allowed for eligibility
• A current member of any reserve component of the U.S. Armed Forces or the Florida National Guard
• N/A

09

I understand that if claiming Veteran's Preference, I must submit ALL the appropriate/supporting documentation to confirm my qualifications for Veteran's Preference by the closing date (04/04/2025) of this job advertisement in order to be awarded the appropriate Veteran's Preference. NOTE: Supporting documentation can be submitted via email to ...@escambiaso.com; via fax at 850-###-####; or in person at the Escambia County Sheriff's Office Administration building located at 1700 West Leonard St., Pensacola, FL..NOTE: Supporting documentation must be submitted by the closing date (04/04/2025) in order to receive the appropriate Veteran's Preference. If the supporting documentation is not submitted by that time, Veteran's Preference will not be awarded. NOTE: For any questions regarding what documentation is required, please email ...@escambiaso.com

• Yes
• No
• N/A

10

We invite and encourage all of our prospective applicants to view the YouTube video listed below prior to submitting an application. This video gives a general idea of what an employee hired into this position can expect his/her day-to-day tasks to be. This video is not intended to discourage our prospective applicants from applying, but to give a quick insight as to what this position entails, keeping in mind that this is a roughly 4 minute video of a 12 hour shift of a communications center similar to the one at the Escambia County Sheriff's Office. Have you viewed this video?

• Yes
• No

11

I understand that my application must list any employment held within the previous ten (10) years, at a minimum, in order for my application to be considered complete.I have listed any and all employment held within the previous ten (10) years.

• Yes
• No

12

I understand that I must list three (3) PERSONAL references. These references cannot be family nor previous/current supervisors. These references must have name and phone number at a minimum for contact information.I have listed three (3) personal references in my application.

• Yes
• No

13

Are you currently a permanent ECSO employee?

• Yes
• No

Required Question