Job Details
Access Specialist I- Patient Access Scheduling/Nine Mile
2025-11-18 Baptist Health Care Pensacola,FL
Description:
Schedule: Monday-Friday, 8:00 AM - 4:30 PM (Onsite)
This onsite role supports patient scheduling at Nine Mile Medical Park. Responsibilities include scheduling diagnostic appointments after BMG visits, rescheduling patients due to lateness, cancellations, authorization issues, etc. Calling out on diagnostic orders to ensure timely follow-up
The Access Specialist serves as the single point of contact for online patient scheduling. This position is responsible for receiving all incoming phone calls, web requests, and working with referral sources. This position follows through with completing the appointment, working insurance verification, and any necessary inquires with the appropriate clinical team. The patient needs will be initiated by order placement. This position will maximize patient experience and operational workflow. This position will work directly with patient access leadership. In order to ensure superior service and appropriate patient care, all pre-appointment requirements including scheduling, authorization, price estimation, financial counseling and pre-registration will be coordinated by this position.
Responsibilities
Minimum Education
About Us
Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.
Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law.
Job Description
Schedule: Monday-Friday, 8:00 AM - 4:30 PM (Onsite)
This onsite role supports patient scheduling at Nine Mile Medical Park. Responsibilities include scheduling diagnostic appointments after BMG visits, rescheduling patients due to lateness, cancellations, authorization issues, etc. Calling out on diagnostic orders to ensure timely follow-up
The Access Specialist serves as the single point of contact for online patient scheduling. This position is responsible for receiving all incoming phone calls, web requests, and working with referral sources. This position follows through with completing the appointment, working insurance verification, and any necessary inquires with the appropriate clinical team. The patient needs will be initiated by order placement. This position will maximize patient experience and operational workflow. This position will work directly with patient access leadership. In order to ensure superior service and appropriate patient care, all pre-appointment requirements including scheduling, authorization, price estimation, financial counseling and pre-registration will be coordinated by this position.
Responsibilities
- Accountable for scheduling all patient self service appointments.
- Monitors, documents and completes any insurance verification (benefit) requirements.
- Ensure BHC has accurate and current information to process claims and to obtain payment including complete review of financial clearances.
- Understands all regulatory agency requirements (i.e., HIPPA, EMTALA, OIG, and CMS, etc.) as it relates to software under PASS' management.
Minimum Education
- High School Diploma or Equivalent Required
- 2 years Relevant revenue cycle experience (patient access, financial assistance, insurance billing, patient and/or insurance collections, reimbursement, customer service, payer contracting, or coding) Required
- experience in healthcare customer scheduling Preferred
- Less job experience is required with completed advanced education (Associates, Bachelors, or Masters' degree)
About Us
Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.
Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law.