Job Details

Overview

To support Navy Federal by participating in the development and follow-up analysis of policy and process updates. To provide end-user support for manuals and Navy Federal Systems. Works under general supervision with limited discretion. Develops alternate course of action based on precedent or policy. Perform moderately complex/varied tasks with moderate impact and limited latitude.

Responsibilities

• Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints

• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)

• Conduct research and preparation of reference material

• Ensure effective management of projects from inception through implementation

• Identify, communicate and resolve technical, tactical and operational project issues and risks

• Maintain documentation library to ensure currency of processes

• Provide training to end user in the use of electronic manuals and reference material

• Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations

• Administer and Develop eNet content

• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results

• Ensure clear, concise and effective communication of material

• Interact with various sub-teams to determine user requirements and specifications

• Organize policy and procedures according to set standards

• Recommend strategy for communications

• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization

• Write online reference material, instructions and communications

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Experience in composing correspondence that adheres to grammar and Navy Federal writing style and standards

• Experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Experience in researching, compiling, and documenting data, business processes, and workflow

• Experience in working and participating in cross-functional, multi-dimensional teams and projects

• Working knowledge of PC and web/internet based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development

• Basic database and presentation software skills

• Basic skill capturing and translating processes and requirements into easily understood terms

• Basic skill exercising initiative and using good judgment to make sound decisions

• Basic verbal and written communication skills

• Effective organizational, planning and time management skills

• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

• Desired - Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience

Desired Qualifications

• Working knowledge of Navy Federal products, services, programs, policies and procedures

• Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience

• CCO experience

• Technical writing experience and/or published author – both technical and creative writing are part of the DS role

• Experience creating original documentation/content or technical training

• Exposure to or experience with AI-assisted writing platforms (e.g., Copilot, Grammarly, ChatGPT) to support content development and refinement

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Fortune 100 Best Companies to Work For 2025

• Yello and WayUp Top 100 Internship Programs

• Computerworld® Best Places to Work in IT

• Newsweek Most Loved Workplaces

• Fortune Best Workplaces for Women ™ 2024

• 2025 PEOPLE® Companies That Care

• Newsweek Most Trustworthy Companies in America

• Military Times 2024 Best for Vets Employers

• Best Companies for Latinos to Work for 2025

• Forbes® 2025 America's Best Large Employers

• Forbes® 2025 America's Best Employers for New Grads

• Forbes® 2025 America's Best Employers for Tech Workers

• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

• Military.com Top Military Spouse Employers 2025

• 2025 Handshake Early Talent Award

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page ( of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 27376