Job Details

Customer Service Representative III

Pensacola, FL

Customer Service Center / Full-time / On-site

Do you have strong customer service skills? Are you looking for an opportunity to assist our Navy Sailors and their families? If the answer is yes, then we have a great opportunity for you!

We are looking for a Customer Service Representative who is eligible for a Secret clearance to join our growing team in Pensacola, FL.

As a Customer Service Representative, you will:

• Act as the first step in a multi-tiered support to Military Sailors and their families.
• Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
• Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
• Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
• Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
• Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.

Here is a short video of My Navy Career Center:

Requirements:

• DOD Secret Security Clearance Eligible
• Four (4) years' experience, or three (3) years with Associates degree, or Military background a plus.
• Experience in customer service and responding to requests for information
• Contact center experience preferred
• Knowledge of current CRM systems
• Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests
• Knowledge of printer functions, connectivity and understanding of basic printer/scanning troubleshooting
• Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken in regard to customers' service requests
• The ability to multi-task, prioritize, and manage time effectively
• The ability to work in a fast-paced environment with the flexibility to work nights and weekends
• The ability to type at least 30 WPM
• Proven experience as a data entry clerk or similar position.