Job Details

Overview

IT Services Specialist at The US Oncology Network. On-Site Position. Pensacola, Florida. Employment Type: Full Time. Benefits: M/D/V, Life Ins., 401(k), PTO, Paid Holidays.

Responsibilities

• Daily on-site presence and travel to multiple clinic locations to provide IT support to oncology practice staff and physicians.
• Demonstrate an elevated level of technical understanding and skill set to support and train users across Information Technology systems including but not limited to: IT Hardware; IT Infrastructure (Servers, Networking, Telephony Systems); General system software (Microsoft Office 365 Applications); Windows Client and Server Operating Systems; Specialty Medical Applications (EMR, Practice Management and Treatment Delivery Systems).
• Possess excellent problem-solving skills and strong attention to detail.
• Participate in needs assessments, product evaluations, security administration, implementation planning, conversion planning and verification, testing, troubleshooting, and training.
• Support and adhere to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.
• Maintain sensitivity to communications, accuracy of work, timeliness, and professionalism.
• Demonstrate patience, tolerance, and adaptability in all areas of support responsibilities with users with a wide range of technical skill levels.
• Possess exceptional interpersonal skills, including strong oral and written communication.

Essential Duties and Responsibilities

• Work independently, self-manage job queues and prioritize multiple tasks effectively.
• Perform local on-site IT service functions including answering broad questions, remote troubleshooting, coordinating with the corporate help desk, and logging or reporting problems.
• Adhere to HIPAA and SOX Confidentiality and Compliance standards.
• Maintain all on-site computer equipment including PCs, peripherals, servers, wireless equipment, networking infrastructure, and printers.
• Provide on-site support for a medium-sized population of users across multiple sites in a practice.
• Conduct training on new systems/technologies for new and existing staff.
• Coordinate with corporate implementations on providing local technical assistance for office moves, new site implementations, and office expansions.
• Create and maintain IT documentation related to operations and support of the assigned office locations, equipment, and applications.
• Complete tasks, including testing of workstations to ensure proper functionality and customer satisfaction.
• Provide technical advice for purchasing new computer equipment.
• Assist in planning, adherence to, and maintenance of the local department IT budget.
• Daily on-site presence at one or more employee office locations is required.

Qualifications

MINIMUM QUALIFICATIONS

• Minimum three (3) years of experience in support of Windows client-server based systems environment.
• Associates degree in Information Systems, business or equivalent related technical field experience.
• Reliable Transportation and a valid US Drivers License.

Preferred:

• Previous experience working in a healthcare environment.
• A+, Network+ or other hardware certifications.
• VOIP and/or PBX Telephony System support experience.
• Experience in support of enterprise infrastructure: general understanding and support of a network and connectivity; supporting standard desktop applications (MS Office, Antivirus, internet browsers, email); associated hardware platforms and peripherals; remote troubleshooting; mobile computing; and troubleshooting network connectivity.
• Windows Server Environment.
• Any combination of education and experience that meets the minimum qualifications and is suitable to perform the job functions.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made. The role requires presence on site, ability to sit or stand, manual dexterity, and mobility as described, with occasional lifting up to 40 lbs. Work environment may include exposure to healthcare settings and related conditions. Some travel by automobile to office sites may be required.