Job Details

OverviewThe US Oncology Network believes local cancer care is better care. In 2017, Vantage Oncology joined The US Oncology Network. We empower the delivery of advanced, integrated cancer care through our network of independent physicians who share expertise and resources to provide quality, value-based care close to home. Our clinical and business support capabilities, expertise, and industry-leading technologies keep local practices at the forefront of high-quality, efficient care delivery, while enabling practice success, quality of life, and financial security for physicians.We have an immediate opening for a Full-time IT Services Specialist to join our team.Scope Under general direction, provides service and support to ensure efficient, appropriate maintenance and administration of the company's client server system within an assigned practice. Provides technical assistance and training to system users. Participates in needs assessments, product evaluations, security administration, implementation planning, conversion planning and verification, testing, troubleshooting, and training. Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.ResponsibilitiesEssential Duties and Responsibilities:Maintains all on-site computer equipment including personal computers, peripherals, servers, wireless equipment, and printers.Provides support for a medium-sized user population across multiple sites in a practice.Performs installation and upgrades on peripherals such as printers, scanners, laptops, and dictation equipment.Conducts training on various office applications, including Microsoft Office, Adobe Acrobat, and others.Works closely with US Oncology corporate IT groups on setting and enforcing standards, implementing and upgrading hardware and software, and monitoring/troubleshooting production equipment.Loads specified software packages, such as operating systems, Microsoft Office, and electronic medical record programs into computers.Provides technical advice for purchasing new computer equipment.Coordinates with corporate implementations for local technical assistance during office moves, new site implementations, and office expansions.Performs local help desk functions, including answering questions, remote troubleshooting, coordinating with the corporate help desk, and logging problems.Maintains documentation on warranty, configuration, and other records for local computer equipment if applicable.Coordinates with telephone providers or carriers for phone system repairs and updates in coordination with corporate telecommunication teams.Keeps management informed of project and issue statuses through routine reports.Ensures work areas are clean and debris-free after tasks are completed.Completes tasks, including testing workstations to ensure proper functioning and customer satisfaction.Performs other duties as assigned.Competencies - Ability to work independently, manage job queues, and prioritize tasks effectively.- Sensitivity to communication, accuracy, timeliness, and professionalism.- Patience, tolerance, and adaptability in support responsibilities.- Strong interpersonal skills, including excellent oral and written communication.- Problem-solving skills and attention to detail.Qualifications Minimum Qualifications: Associates degree in Information Systems, Business, or a related technical field. Hardware certifications such as A+ or Network+ are preferred. At least three (3) years of experience supporting Windows-based systems and business applications, preferably in healthcare. Experience with enterprise resource planning systems, desktop applications, hardware platforms, peripherals, remote troubleshooting, and network connectivity. A combination of education and experience that meets these minimums and suits the role is acceptable.Physical Demands Requires full body motion, manual dexterity, finger dexterity, and eye-hand coordination. Ability to lift and carry up to 50 lbs occasionally. Corrected vision and hearing are necessary to perform tasks accurately.Work Environment Typical office setting with frequent interaction with staff and vendors. Exposure to health and safety risks common in an oncology clinic environment, such as communicable diseases and toxic substances. Reasonable accommodations can be made for individuals with disabilities.#J-18808-Ljbffr