Job Details

A Fortune 50 financial services company is seeking a highly motivated Network Administrator for a great opportunity with their team in the Pensacola, FL area. In this role, the Network Administrator will be responsible for providing 24x7 technical support and monitor Enterprise systems and networks to ensure continuous availability.

About the Opportunity:

• Once hired, there is a 2-week Onboard Training process in which the candidate will be required to be on campus each day during this training period.
  
  First week of training period will be conducted Monday through Friday from 0930 - 1800 EST
• Second week of training period will be conducted Monday through Friday from 1800 - 0230 EST
• Hybrid approximately 50%
• Working NIGHT shift 1700-0500 CST (Central Time) Rotating 12-hour shift
• This is a rotating schedule position which requires working every other weekend (Friday, Saturday and Sunday) and requires onsite support on campus at least two times a week
• This is position is designated as " Essential Personnel " which will require the incumbent to be called to work a flexible schedule (days, nights, weekends, and holidays) due to business needs and/or in the event of emergency, inclement weather, pandemic, reduced site operations or training

• Identify trends and monitor network performance and availability.
• Utilize multiple monitoring applications to ensure optimal system performance - like Logic Monitor, Moogsoft and Dynatrace
• Respond to alerts and alarms, identifies and corrects problems
• Create and work on tickets in a service management application and monitor ticket queues
• Troubleshoot and escalate incidents and problems
• Interface with other ETS areas and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established criteria
• Contact global vendors or contractors (telephone carriers, equipment/service providers) and work with them in combined troubleshooting efforts to restore/provide service
• Work with others to update and document technical procedures.
• Maintain, configure, and perform preventative maintenance to various network equipment - switches, routers, firewalls
• Maintain and configure network circuits at remote sites to include turnup, turndown, and troubleshooting

• Bachelor's Degree in Information Technology or the equivalent combination of training, education, and experience
• CCNA or CCNP certifications
• Knowledge and experience of enterprise system, network knowledge and terminology in a Cisco environment
• Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
• Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
• Knowledge of LAN/WAN topologies, protocols, and standards to include but not limited to: EIGRP, Metro Ethernet, TCP/IP, SDLC, RS232, BGP.
• SDwan knowledge and experience in converting remote sites to SDwan with troubleshooting ability in a Cisco environment
• In-depth experience and technical training in WAN/LAN communications including demonstrated experience installing, configuring, troubleshooting and maintaining Cisco routers and switches
• Experience with installation and deinstallation of branch office networking circuits, setting up VLAN, WAP, and managing an internal and external ticket queue with vendors
• Experience in administrative or technical positions that demonstrates the ability to interpret and follow, policies, procedures, and instructions
• Knowledge of Service Management Tools and the ability to open, resolve, and document incident tickets