Job Details

Insight Global is looking for a qualified Eligibility Specialist to join the team of a client who is dedicated to providing comprehensive support and services to veterans in need. Their mission is to empower veterans to lead fulfilling lives by offering assistance with housing, healthcare, employment, and other essential services. The Eligibility Specialist conducts client screenings and intakes and provides administrative support for the Priority Veteran program, which offers Homeless Prevention and Rapid Re-housing services to qualifying Veteran families.

Responsibilities:
Serve as initial point of contact for Veterans seeking housing assistance in Florida
Manage Priority Veteran intake line, including fielding calls from Veterans across service area and referring providers
Prescreen potential clients by phone and/or in person for program eligibility and connect non-eligible clients with other community resources
Follow up on all client inquiries and return voicemails in a timely manner
Effectively communicate the Priority Veteran program to prospective clients and the community
Ensure pre-screenings are accurately documented is Service Point
Gather required documents from veterans and accurately conduct eligibility determinations following grant guidelines
Schedule intakes and prepare intake packets and materials for the office
Maintain knowledge of other resources available to veterans
Demonstrate a thorough knowledge and understanding of the PV and SSVF program guidelines and veteran homelessness
Other duties as assigned

Working Conditions:
Normal office environment with occasional after-hours/weekend work and travel throughout the state
Travel required

Pay: $19.25 - $21.15/hr
Conversion Salary: $40,000 - $44,000/yr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.

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Bachelors degree in social work, or a related field preferred
Military experience preferred
Customer-service oriented
Strong organizational skills and attention to detail
Excellent interpersonal and communication skills
Able to establish rapport with clients who are homeless or facing homelessness
Excellent computer skills to include Microsoft Office suite and Client Management System
Valid drivers license, reliable transportation and proof of insurance
Background checks to include criminal record, drug screen & TB testing