Job Details

Title: Content Labeling Associate (CCO)
Location: Pensacola, FL (Hybrid)
Duration: Initial 6 months contract with possible extensions
Compensation: $15-$16/hr
Work Requirements: US Citizen, GC Holders or or Authorized to work in US

Job Description:

• Helping the organization better understand their members' needs, the Content Labeling Associate, is responsible for reviewing large amounts of curated material (typically reading samples of text or listening to audio recordings) and categorizing it appropriately/

Required Qualifications

• Experience: No prior experience with categorization entry required
• Basic familiarity on products and services offered by banks and credit unions
• Comfortable with repetitive tasks, such as reviewing and categorizing hundreds, to thousands, of interaction transcripts snippets daily
• Comfortable using computers for routine office tasks
• Creating, editing, and reviewing documents in Microsoft Word, Excel, and PowerPoint
• Comfortable communicating via various channels including: instant messaging, emails, and speaking in person as well as on calls
• Ease, and openness to, learning new tools and skills
• Detail-oriented and patient
• Proactive communicator
• Strong ability to focus for long periods of me
• Ability to follow and interpret instructions and procedures to accomplish assignments
• Ability to detect errors and initiate or arrange corrective action; follows through with cognizant parties to ensure resolution
• Clear and concise verbal and written communication skills

Preferred

• Previous experience with repetitive queue-based work, such as data entry roles
• Strong pattern and trend recognition skills
• Strong organization skills
• Familiarity with Contact Centers
• Experience that demonstrates knowledge, understanding, and application of operational support skills, methods, and procedures, preferably in a financial institution

Responsibilities

• Working independently, categorize assigned material
• Participate in occasional meetings and training to receive updates, guidance and instructions to remain calibrated with other Category Entry Supports
• Other duties as assigned

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• ...and much more!

About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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