Job Details

Job Title: FHK - CSRJob Description

Our client, a third-party administrator, is seeking candidates to support their call center. This position will require candidates to handle a high volume of inbound calls from health insurance members to assist with health plan information and premium details. The program is supporting a state-funded initiative known as FL Healthy Kids. Candidates will be responsible for administering information regarding premium increases/decreases, start and end of coverage, and all other miscellaneous plan information.

Responsibilities

+ Handle a high volume of inbound calls from health insurance members.

+ Assist members with health plan information and premium details.

+ Administer information regarding premium increases and decreases.

+ Provide details on the start and end of coverage.

+ Offer support on miscellaneous plan information.

Essential Skills

+ 1+ years of customer service experience (face to face, call center, retail, fast food, or any other customer engaging experience).

+ Intermediate computer skills (ability to type 25+ words per minute).

+ Strong attention to detail.

+ Excellent customer relations skills.

Why Work Here?

Enjoy the flexibility of a fully remote position with the opportunity to support a state-funded health program. You will benefit from comprehensive training and a structured work schedule. Join a team that values strong customer service skills and attention to detail.

Work Environment

Fully Remote - Must have own equipment and must reside in FL. Includes 2 weeks of classroom training from 9 AM - 4:30 PM, followed by 2 weeks of nesting. Nesting schedules will vary depending on the mentor's schedule (between M-F, 7:30 AM - 7:30 PM). Regular assigned schedule is Monday through Friday, 11 AM - 7:30 PM. No time off is permitted during training, and any days off must be approved by the client. The attendance policy is a No-Fault Policy, and doctor's notes will not excuse any absences or tardies.

Job Type & Location

This is a Contract to Hire position based out of Fort Pierce, Florida.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.