Job Details

Posting Details

Position Information

Functional Title
Billing & Collections Data Analyst

Recruitment Category Type
Standard

Functional Category
Customer Service

Grade
GS.14

FLSA Status
Exempt

Requisition Number
25-0088

Number of Vacancies
1

Job Level
Non-Management

Job Code
N/A

Job Description Summary

Organization Name
Performance & Productivity

Reports to
Section Manager, Billing & Revenue Protection

Full or Part Time
Full Time

If Part Time how many hours per week

Regular or Temporary
Regular

Position End Date (if temporary)

Work Schedule

Monday-Friday 8:00am-5:00pm, with additional hours as required

Position Location
Laurel

Position Summary Information

General Summary

The Billing & Collections Data Analyst provides support and recommendations to the WSSC Billing and Revenue Division based upon insight generated through data analytics and predictive techniques. In this role, s/he facilitates the end-to-end collections strategy design to ensure effective and optimal use of resources and minimization of delinquencies while reducing revenue leakage and enabling customers to maintain service. This role operates with limited supervision and is responsible for training colleagues.

Essential Functions

• Performs in-depth analysis on delinquent accounts, reviews existing collections strategies and provides senior management with proposals
• Collaborates with customer service and utility services to drive real and constant business change
• Completes analytics work with minimal oversight and brings suggestions forward to drive direction
• Analyzes data using tools such as SQL, VBA, and MS Excel
• Manages projects to enhance business performance and drive process improvements
• Reviews the entire collections and credit risk lifecycle to help ensure a continuous and seamless customer journey
• Uses analytical approaches such as variable analysis & segmentation, net present value and forecasting to optimize billing and collections strategies
• Proposes and designs new strategies that improve customer engagement and operational effectiveness
• Performs Root Cause Analysis
• Evaluates and maintains customer payment arrangement plans and collectors tools
• Influences design of and ensures optimization of any collections programs
• Ensures strategies are compliant with all regulatory rules and requirements
• Works with IT and other departments to ensure proposals are implementable, implemented robustly and monitored/controlled effectively

Other Functions

• Develops ad hoc training to enable succession planning options and broaden overall capability
• Builds relationships with key stakeholders across business, finance, risk, operations to enable support for collections strategies
• Performs other related duties as assigned

Work Environment And Physical Demands

Worked is performed in a standard office environment.

Required Knowledge, Skills, And Abilities

• Ability to drive work forward independently and collaborate as a member of a team to push thinking and take projects to business leading solutions
• Ability to independently analyze, draw conclusions and make recommendations
• Good communication skills
• Strong work ethic & team skills
• Ability to manage a project to agreed schedule, budget, scope, and quality
• Ability to put our customers' needs first
• Ability to contribute to an inspired workplace that is focused on success and treating our customers fairly
• Ability to demonstrate integrity and respect within the workplace through dealings with colleagues and customers
• Ability to be innovative and creative in approach - seeking new opportunities to improve our customer experience, our brand, the business and ourselves
• Process mapping and business analysis skills

Minimum Education, Experience Requirements

• Bachelor's degree in Business, Information Technology, Finance, Statistics or a related field
• 3+ years data analysis experience
• Project management experience

OR

• High school diploma or equivalent
• 7+ years data analysis experience
• Project management experience

Additional Requirements

• Completion of the WSSC Water Financial Disclosure statement within 30 days of employment and annually thereafter
• Advanced Excel skills

Preferences

• 3+ years' experience using data to build strategies in areas such as collections analytics, credit risk, marketing analytics, customer service or operations, using SQL and or alternative tools
• Project management certification
• Advanced PC skills, including Access, PowerPoint, Project, Visio, and Blueprint

Salary
$82,732 - $140,868

Posting Detail Information

EEO Statement

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.

Close Date
11/18/2024

Open Until Filled
No

Special Instructions to Applicants

Additional Information

All applicants selected will be subject to drug screening and a background check/verification.

Eligible applicants will be reviewed for consideration after November 4th, 2024.