Job Details

disaster relief csr- on site doral fl.

+ miami , florida

+ posted october 4, 2024

**job details**

summary

+ $19 - $19.36 per hour

+ temporary

+ high school

+ category office and administrative support occupations

+ referenceAB_4622708

job details

Emergency Response Superhero Needed! ?????? Are you ready to make a difference in people's lives during their most challenging moments? Join our dynamic team at FEMA as a Customer Service Representative in Doral, FL!

What We Offer:

+ Competitive pay: $19.36/hour

+ Exciting, fast-paced environment

+ Opportunity to help disaster survivors

+ Flexible schedule: 7 days a week, 7 AM to 11 PM EST

Your Superpowers:

+ Excellent communication skills

+ Multitasking maestro

+ Tech-savvy with computers and call center systems

+ Empathy and problem-solving abilities

Perks:

+ Meaningful work helping disaster survivors

+ Potential for overtime and holiday pay

+ Professional growth opportunities

Join Our Mission: Apply now to become a vital part of FEMA's emergency response team! Together, we'll make a real impact on communities in need.

salary: $19 - $19.36 per hour

shift: First

work hours: 7 AM - 10 PM

education: High School

Responsibilities

Respond to incoming calls, and make occasional outbound calls regarding Federal Emergency Management Agency (FEMA)

Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks

Complete basic call-related input in computer terminal to phone inquiries

Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate

Attention to detail, ability to multitask is required

Meet Quality Assurance (QA) and other key performance metrics

Track and document all inquiries using the applicable systems

Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures

Work closely with the Supervisor(s) in resolving difficult and complex consumer

The essential functions of this role include:

+ working weekends

Skills

+ Follow-up

+ Active Listening

+ Telephone Etiquette

+ Empathy

+ CRM

+ Typing Skills

+ Basic Computer Skills

Qualifications

+ Years of experience: 0 years

+ Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ...@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

**get in touch**

we are here to help you with your questions.

KS

**kathleen shannon**

+ ...@randstadusa.com