Job Details

About the job Customer Service Representative Work From Home - Remote

You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you've landed in the right place.Role Summary: Answer inquiries from existing customers and clients and other affiliated partners regarding insurance questions or problems you will handle a variety of inbound telephone calls supporting AARP Personal lines auto insurance. No selling involved and you will receive ongoing training and support as you build your career at The Hartford.

• Start Date: October 24, 2022

• Training Hours: Monday through Friday 9:30 am to 6:00 pm EST (4 weeks with no time off)

• Post Training Hours: Monday through Friday 9:30 am to 6:00 pm EST NO WEEKENDS REQUIRED

This role could be a good fit if you:

• Enjoy helping customers over the phone
• Have the ability to learn insurance product and processes in a remote training environment
• Thrive in a fast-paced work environment
• Are able to commit to the training and work schedule
• Have a dedicated workspace free from distractions during work and training hours

The Hartford could be good fit if you if you value organizations that:

• Embrace differences by inspiring inclusion and investing in people
• Encourage people to share their experiences and ideas while building stronger relationships with one another through Employee Resource Groups including virtual chapters.
• Commit to mitigating climate change, conserving natural resources and taking steps to reduce carbon footprint each year.
• Positively impact the lives of 10 million people by year-end 2022 by encouraging our workforce to invest their time, talent, and generosity in the communities they live and work in.
• Place ethics & integrity above all else; doing the right thing every day
• Reward performance and develop leaders to engage, coach and support staff by utilizing well defined learning and development.

How We Focus on Your Wellbeing:

• This is a work from home position providing you with the opportunity to balance a fulfilling work and personal life
• Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.
• 19 days paid time off in your first full year and Paid holidays.
• Tuition reimbursement - up to $5,250 (undergraduate) and $6,000 (graduate) for tuition and registration fees for degree programs that support your career development (subject to additional requirements).
• Student Loan Paydown Program eligible to participate after 6 months of service. The Hartford will make a direct contribution of $125 per month with a lifetime maximum up to $10,000 as a supplemental payment towards your student loan in order to help you manage the stress of student debt and help you pay down your student loan faster.
• Paid volunteer opportunities
• We are invested in you from Day 1 as an individual and in your career journey. We prioritize supporting your skill development early in your career. Whether this means growing your career within the business or leveraging your talents across the organization, you can count on your leader to make an investment in your development!

Youll benefit from this experience by:

• Working in a high-performance culture where people are inspired and enabled to be and do their best
• Embarking on a career with an organization committed to supporting the growth and development of our employees, our greatest asset
• Partaking in 4 weeks of paid training

You need to have:

• Ability to work in a fast-paced environment while navigating multiple programs and effectively use on-line resources
• Excellent verbal, written and interpersonal communication skills
• Proven problem-solving skills
• For full-time, remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Mifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit: your personal computer.

We also prefer but do not require:

• Two years of relevant work experience in service related industry
• Remote work experience
• Office experience
• Spanish-English bilingual a plus