Job Details

We are currently searching for experienced Concierge/Receptionists for our brand-new senior living community located in Boca Raton, FL! This is an exciting opportunity to be part of a new community! Qualified candidates should have friendly and professional demeanor, excellent customer service and organizational skills, and a passion for working with seniors! Apply today to join our amazing team!

Job Summary:

The Concierge serves as an ambassador for the Community. He/she executes receptionist and other responsibilities as defined in this procedure to assist in the administration of the Community.

Concierge Procedure:

Essential Functions:

* Provides positive first impression to all who enter the Community.

* Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate.

* Greets all visitors in a friendly, courteous, and professional manner.

* Screens and requires visitors to sign in at reception desk.

* Notifies Residents of visitors.

* Instructs Resident's visitor according to Resident's instructions.

* Receives and processes incoming mail.

* Accepts all outgoing mail/packages.

* Types, copies, orders, and maintains inventory of office supplies, performingother clerical duties as assigned.

* Maintains and updates Emergency Phone Number Log and keeps log at frontdesk.

* Maintains and updates emergency contact information on each Resident andkeeps information at front desk.

* Assists managers with various clerical responsibilities.

* Pages staff as necessary.

* Takes RSVPs for special functions, as necessary.

* Oversees sign-up for scheduled transportation.

* Hands out maintenance requests forms and passes them onto EnvironmentalServices Director.

* Performs other duties as necessary, to include light housekeeping duties.

Compliance and Safety:

* Follows all emergency procedures.

* Understands all safety policies and procedures.

Communication:

* Communicates effectively with all staff.

* Immediately advises Lifestyle Services Director, Resident Care Director, and General Manager of any changes in physical and/or mental health of Resident immediately.

Education/Experience/Licensure/Certification:

* High School Diploma required.

* Must possess a high degree of interpersonal relations skills and ability to relateto a variety of people and personalities.

* Requires considerable initiative and judgment.

* Must have word-processing and clerical skills.

* Must be able to work flexible hours and participate in holiday activities.

Physical Requirements:

* Physically able to bend and reach.

* Physically able to sit for extended periods of time.

Miscellaneous:

* Required to work weekends and holidays as assigned.

* May be required to work on shifts other than the one for which hired.

* May be required to work extended hours (up to 16 hours per day).

* May be exposed to infectious waste, diseases, conditions, etc., including HIV,AIDS, and Hepatitis B and C viruses.

* Could be subject to hostile and emotionally upset Residents due to mentalstatus.

* Background, criminal, and drug tests as required by HR policies and procedures.

* May be asked to submit to random drug test during employment.

* May have their picture taken and image used in social media or community advertising.

* May be video recorded from devices installed by families in residents' apartments.