Job Details

Dedicated to Excellence, Committed to Service

Abeka Office Inbound Agent

The Inbound Agent communicates with customers and collaborates with supervisors, other staff, and student employees. The Agent should constantly seek to increase job knowledge and further develop customer service skills.

*THIS IS NOT A REMOTE POSITION

Communicate with Customers
Communicate effectively with Abeka customers regarding shipment, billing, and damages. Communicate with other departments as needed.

Assist Other Departments
Work with and assist others including supervisors, co-workers, and employees of other departments. Assist with special projects in conjunction with other departments as assigned.

Increase Job Knowledge
Know and understand all policies, procedures, and processes of the Customer Service Department. Be familiar with each department of the Abeka Office.

Recommend Improvements
Suggest improvements to the procedures and processes of customer service.

FLSA Status - Scanning (Non-exempt)

Education
AS, BA, BS, HS (Required)

Work Experience
1+ years in a call center, 1+ years in customer service

Physical Requirements and Skills
Microsoft Office, Operate standard office equipment, Written and Verbal Communications (Inactive)

Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge. Applicants must agree with Pensacola Christian College's Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments. We reserve the right to fill this role at a higher/lower grade level based on ministry needs. An assessment may be required to be considered for this position.