Job Details

Responsibilities

Creates a friendly and welcoming environment by greeting and offering assistance to customers

You are the face to the customer ensuring they remain the top priority while balancing tasks and routines

Smiles and Says Hi! Greets all customers and associates, assists in a friendly, courteous manner and adheres to the Yes We Can policy efficiently resolving customers questions and requests

Consistently uses the 5 step GREAT program while interacting with customers: Greets and Engages Customer, Requests Credit, Explains Savings, Asks to Complete the Survey and Thanks the Customer

Able to learn and adapt to current technology to assist customer needs

Delivers the highest level of customer service through effective problem solving

Solicits, opens and activates Kohls Charge applications and loyalty programs

Ensures that all cash handling procedures are done in accordance to policy and procedure

Complete transactions accurately and efficiently while engaging customers

Flexible and willing to cross-train and work in other areas of the store, as needed

Adherence to Kohl's policy and procedures

Regular attendance