Job Details

Pegasus Laboratories, Inc., part of PBI-Gordon Corporation, is actively hiring an experienced Customer Service Representative who will provide front desk, customer-facing service.

Pegasus Laboratories, Inc., is an innovative veterinary pharmaceutical and medical product company committed to supporting veterinarians and the animal health industry. This role is located in Pensacola, FL.

As a Customer Service Representative, you will complete administrative-related tasks to support the reception desk. Primary duties include completing order entries, assigning freight carriers, scheduling meetings, setting up meeting rooms, and providing communication to both internal and external parties.

Job Responsibilities:
Answer phone calls and transfer to the appropriate party if needed
Respond to inquiries (emails, calls, in-person) received from various parties, including cross-functional teams, distribution partners, customers, and consumers
Support cross-functional teams with CDMO products, coordinate shipping needs with the client
Monitor office supplies to ensure adequate levels are available and provide administrative support as requested

Benefits and perks:
Competitive compensation
401(K) retirement
Flexible Spending Account
Disability insurance
Tuition reimbursement
Healthcare coverage
Pet insurance
Employee Stock Ownership Plan (ESOP)
o What is ESOP? It's an ownership stake in the company that provides an additional form of compensation directly tied to PBI-Gordon's financial success. All regular employees are eligible to participate in the ESOP and will be partially vested after two years with the companies; all employees are 100% vested after six years of service

Qualifications:
High school diploma or GED equivalent required
2+ years of experience in an administrative customer service position required
Experience with ERP systems, specifically Microsoft Dynamics 365 preferred
2+ years of experience in an FDA/CGMP manufacturing facility preferred
Experience interacting with internal and external customers, data entry, and working with spreadsheets required

If you are ready to join a team of dynamic professionals who are committed to providing exceptional service and products in the animal pharmaceutical industry, apply now. Your future awaits!

This organization is an Equal Employment Opportunity employer and a supporter of affirmative action with a strong commitment to diversity, equity, and inclusion. All qualified applicants are considered for employment without regard to membership in any protected class by federal, state, and/or local laws.