Job Details

The Ed Napleton Automotive Group is looking for our next **BDC Representative**. This is an exciting opportunity in a growing, fast-paced industry. Located at Napletons Centralized BDC Call Center, located in West Palm Beach, the **BDC** **Representative** is responsible for handling internetinquiries and phone leads to generate appointments for the dealership sales departments. **Call Center/ BDC Representatives- Join us at Napletons Virtual Job Fair on February 2nd- Apply today!**

Take advantage of this rare opportunity to join one of the countrys largest and most successful automotive dealership groups and Apply Today!

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout eight states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.

**What We Offer:**

* Aggressive compensation plans to 60K

* Family Owned and Operated 90+ years in business!

* Medical, Dental, and Vision Insurance

* 401K and additional benefits

* Accrued Vacation Time

* Paid Training

* Discounts on products, services, and vehicles

* Growth Opportunities

**Job Responsibilities:**

* Handle incoming and outgoing phone calls and emails

* Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction

* Answer customer internet inquires by both email and phone

* Schedule sales appointments and reschedule no show customers

* Contact customers based on current marketing incentives

* Follow up with existing and potential customers to generate leads and close sales

* Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase

* Follow up in a manner that results in the customer visiting the dealership

* Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction

**Job Requirements:**

* Excellent computer skills required.

* Knowledgeable to call center environment.

* Automotive experience helpful but not required.

* Able to communicate persuasively with customers to set appointments.

* Willingness to undergo a background check in accordance with local law/regulations

*We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws*

**Apply for Call Center Customer Service Representative- Virtual Job Fair**

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address City State/Province Zip/Postal Code Please add your resume (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Education Highest level of education completed Signature and Verification

I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

Full Name Date: 1/15/2022